Support

A question, a problem or feedback about the app? Send an email to kontakt@camper-service.app — in English or German. It helps to mention your device, the iOS version and, for a station, its name or location.

Common questions

A station is wrong. What can I do?

Tap “Report a problem” on the detail screen. The app opens OpenStreetMap at exactly that spot, where you describe what is wrong. Volunteers review the note and fix the entry for everyone. The correction reaches Camper Service with the next app update.

What does “likely” mean?

The data does not name it explicitly. The estimate follows from what the entry is recorded as — a dump station without any cassette information, for example — not from a confirmation. The app shows every feature in one of four states:

• ✓ Yes confirmed in the data
• ~ Likely a reasoned estimate, not a confirmation
• No ruled out in the data
• ? Unknown the data says nothing about it

How up to date is the data?

The data set ships with the app and is renewed with every app update. The Info tab shows which version you have. Each entry also shows when it was last edited or checked on site. Things can still have changed on the ground: a station may be closed, out of order or no longer free.

Why does the app need my location?

To work out the distance and direction to the nearest station. The app only requests your location while you are using it and never uploads it. Without location access you can still use the map, but the Nearby list stays empty. You can change access under Settings → Privacy & Security → Location Services → Camper Service.

The direction arrow is missing.

The compass has no signal. Hold your iPhone upright or drive a little — then the arrow appears.

Does the app work offline?

Yes. The list, direction arrow, filters and details all come from your device. Only the map tiles, operators’ websites and the ads in the free version need a connection. Navigation is handled by the app you hand the destination to — whether it works offline depends on its own offline maps.

Why does the route need a network once?

Apple Maps works out the route, and for that it needs a connection once. After that the route is saved and works offline. It is a car route: it knows nothing of height and weight limits.

Why are entries faded after 50 km?

The first 50 kilometres of a route are free. The whole way belongs to the full version; planning and saving the route is free either way.

Why do I see ads, and how do I change my ad settings?

The free version is funded by ads in the results list and on the detail screen. They are never personalised. Whether Google may store anything on your device for them is your choice in the consent dialog; you can change it at any time in the Info tab under Settings → Ad settings. The full version removes the ads completely. More in the privacy policy.

Which devices are supported?

Camper Service is available for iPhone, with iOS 18 or later. There is no separate iPad version. With the full version the app also runs in CarPlay.

How do I restore my purchase?

On a new device or after reinstalling: in the Info tab, go to Settings and tap “Restore purchase”. You need to be signed in with the Apple Account you bought it with, or be part of the same Family Sharing group. Refunds are handled by Apple at reportaproblem.apple.com.

Data and licence

The station data comes from OpenStreetMap: © OpenStreetMap contributors, available under the Open Database License (ODbL). See openstreetmap.org/copyright.

Data set on request

This app’s data set is derived from OpenStreetMap and is itself licensed under the ODbL. It is available free of charge on request — write to kontakt@camper-service.app.

Australia: National Public Toilet Map

In Australia the app also shows the dump points of the National Public Toilet Map — as a layer of its own beside the OpenStreetMap entries, never mixed with them. Contains data from the National Public Toilet Map, © Commonwealth of Australia, licensed under CC BY 3.0 AU. The Commonwealth does not guarantee the accuracy, currency or completeness of this information.

How the data set is built

• Source: the OpenStreetMap extract for Europe, obtained from Geofabrik. Its date is shown in the app as the data version.
• Selection: objects tagged amenity=sanitary_dump_station or amenity=water_point, plus other objects, such as campsites, tagged sanitary_dump_station=yes, public, customers or permissive. Motorhome sites (tourism=caravan_site) are added to link stations to a site. Stations and water points tagged access=private or access=no are dropped.
• Merging: stations less than 10 m apart become one entry. A station on a motorhome site or campsite is linked to that site and takes over its details, such as access, website and phone, where it has none of its own. A site with a dump point merges into the station located on it; without one, the site becomes an entry itself. Water points within 30 m of a station or site count as its fresh water; those further away remain separate entries.
• Estimates: a station without information on grey water or cassette counts as “likely” for those; a site without information counts as “likely” for the cassette. Missing information never becomes “no”.
• Place and country: the country comes from Geofabrik’s country polygons, the place shown from the nearest city, town or village within 15 km.